Multi-Channel
WhatsApp, Messenger, Instagram, Telegram, SMS, Email — all in one view.
Unified Inbox
Unified Inbox
All your customer conversations from WhatsApp, Messenger, Instagram, and Telegram in one place.
One queue for every channel
Shared context across messaging apps
Converla brings customer conversations into one workspace so sales and support stop switching tabs.
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Multi-channel
WhatsApp, Messenger, Instagram, Telegram, SMS, email, and web chat in one view.
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Team routing
Assign by rules or manually — everyone sees the same thread history.
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Real-time delivery
Messages update live so agents respond while the customer is still present.
Key Features
Why Choose Unified Inbox
All your customer conversations from WhatsApp, Messenger, Instagram, and Telegram in one place.
Smart Labels
Auto-tag conversations by topic, sentiment, or priority.
Team Assignment
Assign conversations to team members automatically or manually.
Real-time
Instant message delivery with typing indicators and read receipts.
Custom Filters
Create saved filters for different teams and priorities.
Smart Notifications
Configurable alerts for mentions and assignments.
How It Works
Get Started in 3 Steps
Connect channels, set routing, then reply from one queue.
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Connect Channels
Link your WhatsApp, Facebook, Instagram channels.
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Set Up Workflows
Configure routing rules and auto-assignment.
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Start Responding
Manage all conversations from one inbox.
Platform depth
Inbox connected to AI, WhatsApp, and tickets
The inbox is the operating layer — not a siloed messenger.
Shared inbox
One queue for inbound customer conversations across connected channels.
WhatsApp Cloud API
Official WhatsApp threads land beside other channels.
AI agents
Automate first replies, then escalate into the same thread.
Support tickets
Convert complex chats into trackable tickets without losing history.
Use cases
Where teams use the unified inbox on Converla
Practical workflows — no invented testimonials.
Support desk
Answer WhatsApp and social DMs from one board with shared ownership.
Sales follow-up
Keep lead conversations visible with labels and assignments.
After-hours coverage
Let AI or on-call staff pick up overnight threads in the same inbox.
FAQ
Unified inbox questions
Straight answers on channels, routing, and team workflows.
Connected WhatsApp, Messenger, Instagram, Telegram, SMS, email, and live chat conversations can share one agent workspace.
Yes. Use manual assignment or routing rules so the right person owns the thread.
Yes. Tag and filter conversations so teams focus on priority queues.
Yes. The inbox is built for live message delivery while agents are working threads.
Yes. AI agents and staff collaborate in the same conversation history.
Ready to automate your customer service?
No credit card required. Cancel anytime.