Omnichannel sync
Conversations from enabled platforms appear in one live queue.
Unified Inbox
Connect your team to customers in one inbox
Shared history, labels, and assignment so agents stop switching apps.
Active platforms today: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS
How this module helps your team
Stop switching apps. Keep channel identity visible while operators work from one queue.
A unified omnichannel inbox is a single agent workspace where messages from enabled channels—such as WhatsApp Cloud API, Instagram DM, Messenger, and web chat—share history, labels, and assignment so teams stop switching apps.
The Converla unified inbox is the operational center for customer messaging across WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Agents see channel source, history, and handoff notes without hopping between Meta, WhatsApp, or web widgets.
Combine AI suggestions with human replies so your team stays fast without losing control.
Capabilities
Capabilities that ship today
Smart labels & filters
Tag by topic, priority, or sentiment and save team views.
Team assignment
Route chats automatically or assign manually with clear ownership.
Real-time updates
New messages arrive instantly with presence and read signals where supported.
Shared customer context
See CRM and commerce context beside the thread.
Notification control
Configure alerts for mentions, assignments, and priority status.
How it works
Go live in three steps
1
Connect channels
Link the platforms enabled for your brand.
2
Set routing
Configure assignment rules and saved filters.
3
Respond as a team
Collaborate from one inbox without losing channel context.
FAQ
Questions about Converla features
Only enabled platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS. Disabled networks are omitted so agents see a truthful queue.
Yes — assignment, presence, and saved filters keep ownership clear while the team collaborates.
When Instagram is enabled for the platform, DMs flow into the same unified inbox as WhatsApp and other channels.
AI can suggest or auto-reply, then escalate to a human with full thread history when rules or confidence require it.
Yes. Agents see which network each message came from while still working one queue.
Create your workspace, connect enabled channels, set routing, and start now — compare plans on pricing if you need more seats.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now