Blog — Converla

WhatsApp Auto-Reply Setup: Method + 18 Ready Templates

Configure a clear WhatsApp auto-reply, then adapt 18 ready drafts for after-hours, greetings, order status, COD, returns, and busy queues.

Publish support hours, keep the overnight reply honest, and define which urgent cases need escalation so morning continues the same thread.

Ground optional AI in a maintained knowledge base so answers stay factual.

Day-by-day: channels, canned replies, CRM fields, then supervised live chats with pass/fail checks.

Judge Cloud API paths by daily operability—not by invented “#1 provider” slides.

Send reminders and reschedule paths—keep sensitive clinical detail with staff.

Publish a returns policy, collect order ID and photos on WhatsApp, and keep refund approval with a human.

Cover happy path, fallback, and handoff in sandbox before touching production numbers.

Know when free-form replies are allowed—and when an approved template must reopen the chat.

Roles, hours, canned replies, escalation, and channel credentials—verified in staging first.