Auto-Creation
Tickets created automatically from conversations.
Support Tickets
Support Tickets
Convert conversations into trackable tickets with SLA, priority, and team assignment.
Accountability for complex chats
Tickets that start from real conversations
Converla turns messy threads into trackable work with priority and SLA visibility.
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Chat to ticket
Create tickets from conversations without losing history.
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SLA visibility
Set response and resolution targets your team can see.
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Ticket analytics
Review volume, resolution time, and satisfaction signals.
Key Features
Why Choose Support Tickets
Convert conversations into trackable tickets with SLA, priority, and team assignment.
SLA Tracking
Set response and resolution time targets.
Priority Levels
Urgent, high, medium, low — with escalation rules.
Knowledge Base
Suggest help articles before creating a ticket.
Categories and Tags
Organize tickets with custom categories.
Ticket Analytics
Track volume, resolution time, and satisfaction.
How It Works
Get Started in 3 Steps
Receive the message, create the ticket, then resolve with a clear trail.
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Receive Message
Customer sends a message on any channel.
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Create Ticket
Agent converts to ticket with priority.
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Resolve and Track
Work the ticket and measure satisfaction.
Platform depth
Tickets beside inbox, AI, and CRM
Support work stays connected to messaging and customer records.
Ticket workspace
Priorities, categories, and statuses for accountable work.
Unified inbox
Open tickets without leaving the conversation context.
AI agents
Deflect simple issues before a ticket is needed.
CRM context
Keep customer history attached when issues escalate.
Use cases
Where teams use tickets on Converla
Practical support workflows — no invented CSAT scores.
Escalated support
Move complex WhatsApp issues into tracked tickets.
Priority incidents
Flag urgent work with escalation rules.
Multi-team ownership
Assign categories so the right group owns resolution.
FAQ
Tickets questions
Straight answers on SLAs, priorities, and chat conversion.
Yes. Convert conversations into tickets automatically or manually while keeping history.
Yes. Set response and resolution targets and track them on tickets.
Yes. Use priority levels with escalation rules for urgent work.
Yes. Suggest help articles so simple issues may resolve before a ticket is opened.
Yes. Ticket analytics cover volume, resolution time, and satisfaction signals.
Ready to automate your customer service?
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