Live Dashboard
Dashboards refresh with live operational metrics from your workspace.
Analytics
Analytics & Reports
Real-time dashboards with conversion tracking, response time metrics, and AI performance insights.
Evidence over vanity charts
Messaging KPIs in one reporting layer
Converla analytics focus on response quality, campaign outcomes, and workload — not invented industry averages.
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Live dashboards
See operational metrics while teams are working.
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Conversation outcomes
Track paths from first message toward resolution or deal stages.
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Exports
Download reports when you need offline review.
Key Features
Why Choose Analytics
Real-time dashboards with conversion tracking, response time metrics, and AI performance insights.
Conversion Tracking
Track from first message to closed deal.
AI Performance
Monitor agent accuracy, handoff rates, and satisfaction.
Export Reports
Download PDF/CSV reports for any time period.
Custom Reports
Build and export custom reports with filters.
Alert System
Get notified when metrics drop below targets.
How It Works
Get Started in 3 Steps
Connect channels, choose KPIs, then improve with evidence.
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Connect Data
All channels feed analytics automatically.
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Configure Dashboards
Choose metrics to display and set KPIs.
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Optimize and Grow
Use insights to improve satisfaction.
Platform depth
Analytics across campaigns, inbox, and AI
Reporting sits on the same data your agents already use.
Reporting workspace
Dashboards for messaging and automation performance.
Campaign analytics
Review delivery and engagement beside other KPIs.
Inbox workload
Understand queue pressure and response trends.
AI performance
Monitor handoff rates and agent quality signals.
Use cases
Where teams use analytics on Converla
Practical reporting — no fabricated benchmarks.
Team coaching
Spot slow queues and coach with real conversation metrics.
Campaign review
Compare sends and adjust targeting with delivery data.
AI tuning
Watch handoff and resolution trends after knowledge updates.
FAQ
Analytics questions
Straight answers on dashboards, exports, and AI metrics.
Dashboards are built for live operational monitoring of messaging activity in your workspace.
Yes. Follow conversation journeys toward deals or resolutions depending on how you configure CRM and outcomes.
Yes. Monitor signals such as handoff rates and resolution trends for AI agents.
Yes. Export PDF/CSV reports for the periods you need.
Yes. Configure alerts when metrics move outside the targets you set.
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