Live dashboards
Monitor traffic and workload as it happens.
Analytics
See what is working across inbox, AI, and campaigns
Track volume, response times, campaign delivery, and AI handoff rates from one reporting layer.
How this module helps your team
Decide with data instead of inbox anecdotes.
Converla analytics covers the conversation stack your team actually runs.
Combine inbox, campaign, and AI signals instead of stitching spreadsheets.
Use insights to improve WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS performance together.
Capabilities
Capabilities that ship today
Campaign outcomes
Relate sends to replies and conversions.
AI performance
Watch accuracy proxies, handoffs, and containment.
Agent workload
Balance queues and staffing.
Exports
Download reports for stakeholders.
Alerts
Get notified when KPIs slip.
How it works
Go live in three steps
1
Connect channels
Analytics follow your enabled platforms automatically.
2
Pick KPIs
Focus dashboards on response time, volume, and conversion.
3
Optimize weekly
Tune flows, AI, and staffing from the trends.
FAQ
Questions about Converla features
Yes. This page describes shipping Converla capabilities your team can enable on eligible plans.
It works with your enabled platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Yes. Automate the routine path and hand off to teammates in the unified inbox when needed.
WhatsApp Cloud API is a first-class channel; this module participates in the same conversation operating system.
After you connect channels and invite seats, you can enable the module from your workspace settings and continue onboarding at your pace.
Match message volume, seats, and channels on pricing, then start now with the plan that fits your team.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now