Connect WhatsApp Business to Converla — Integrations steps
You connect your WhatsApp Business number so customer messages appear in your team Inbox in one place. Setup uses Meta’s official connection (sometimes called Cloud API) — not unofficial WhatsApp apps. Go to Integrations → WhatsApp.
Why it matters: everyone answers in one place, history stays complete, and you can add AI or flows later on eligible plans.
How to connect
- In Admin, open Integrations, then the WhatsApp tab.
- Use Embedded Signup / Facebook login and choose your WhatsApp Business account and phone number.
- Follow the on-screen steps until the number shows as connected.
- Send a test message from your phone and confirm it appears in the Inbox.
If something looks stuck
Confirm the number is verified in Meta Business Suite and that Converla shows the connection as healthy. See also the WhatsApp connection troubleshooting article. Still stuck? Use on-site chat and mention your workspace.
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