Official Cloud API connectivity with account-health safeguards.
Multi-Channel
Messaging channels, one platform
WhatsApp, Messenger, Instagram, Telegram, SMS, email, and live chat — connected into Converla so teams stop juggling apps.
Meet customers on their channel
Omnichannel without a patchwork stack
Converla connects major messaging channels into one operating layer.
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Channel coverage
WhatsApp, Messenger, Instagram, Telegram, SMS, email, and web widget.
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Shared safeguards
Routing and health controls stay consistent across connected channels.
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Local and global reach
Serve markets where WhatsApp and social DMs dominate.
Key Features
Channels your customers already use
Connect the messaging apps that matter to your market — then operate them from one inbox.
Messenger & IG
Facebook and Instagram DM automation.
Telegram
Bot API with commands and inline keyboards.
Web Widget
Embeddable live chat for any website.
SMS
SMS campaigns and notifications via custom gateway.
Web Chat
Embeddable website widget with custom design.
How It Works
Get Started in 3 Steps
Connect each channel, unify conversations, then reply from one place.
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Connect Channels
Link each channel with guided setup.
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Unify Conversations
All messages flow into one inbox.
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Engage Everywhere
Respond from one place to all customers.
Platform depth
Channels feeding inbox, WhatsApp, and AI
Every channel is a door into the same customer workflow.
Channel connectors
Guided setup for each supported messaging channel.
Unified inbox
All connected threads share one agent workspace.
WhatsApp Cloud API
First-class WhatsApp Business connectivity.
AI agents
Automate first responses across channels with handoff.
Use cases
Where teams use channels on Converla
Practical omnichannel setups — list real channels, not vanity counts.
Storefront and WhatsApp
Pair web chat and WhatsApp for shoppers who bounce between surfaces.
Brand social DMs
Handle Messenger and Instagram in the same queue as SMS.
Distributed teams
Let regional agents own channels without separate tools.
FAQ
Channels questions
Straight answers on supported messaging apps and setup.
WhatsApp Cloud API, Messenger, Instagram, Telegram, SMS, email, and an embeddable web chat widget — depending on your plan and connectors.
Yes. Connected channels can share the unified inbox so agents work one queue.
Yes. WhatsApp connects through official Cloud API as a Meta Tech Provider relationship on Converla.
Yes. Use the live chat widget on your site and route chats into the same workspace.
Yes. SMS campaigns and notifications are available via your configured gateway.
Ready to automate your customer service?
No credit card required. Cancel anytime.