AI & automation
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AI replies with human handoff in Converla
Converla AI answers customer questions from your approved knowledge, then hands the conversation to a human agent in the unified inbox when a person is needed — with the full thread preserved.AI is assistive and availabl...
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Train the Converla knowledge base for Help and AI
This Converla Help article explains adding Manual and FAQ knowledge so Help and AI stay factual for MENA customers. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable wh...
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Converla AI features by plan
This Converla Help article explains checking which paid plans include AI before enabling it for a brand. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable what your pai...
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Flow builder and campaigns in Converla
This Converla Help article explains building visual welcome/handoff flows and running campaigns within Meta messaging rules. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only...
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Automation best practices for Converla WhatsApp
This Converla Help article explains launching one simple WhatsApp welcome flow and a clear human path before complex branches. It is written for MENA and global operators who need practical steps—not a one-line blurb.Onl...
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How Converla AI stays grounded in your knowledge
This Converla Help article explains how Converla pulls approved knowledge into AI replies so policies are not invented. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enabl...