Is this on every plan?

Availability follows your paid plan (Starter, Growth, or Scale) and platform flags for your brand. Check live pricing, then settings.

Which channels are involved?

Enabled channels currently include [active_channels]. If something expected is missing, check plan limits and platform channel toggles.

Hard-refresh, retest the channel, and confirm you are on the correct brand. For WhatsApp delivery, start at Integrations → WhatsApp.

If automation is involved, keep knowledge factual and keep a clear path to a human in the unified inbox.

All help articles

Add Manual and FAQ sources so Help answers and AI replies stay accurate for WhatsApp and web chat.

Under Knowledge, add Manual or FAQ sources. Keep answers factual — prices, policies, and how customers reach you on WhatsApp.

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