Knowledge Base Content for Arabic and English
Author parallel Arabic and English source articles—meaning-first, not machine mirrors.
Blog
Guides and playbooks for unified inbox, WhatsApp Business, Arabic dialect AI, flows, and ecommerce messaging.
Human Handoff Patterns in Visual Flows
Pass transcript, tags, and reason codes so agents continue—not restart—discovery.
Green Badge and Business Profile Basics
Strengthen profile quality on verified details and responsible messaging—not badge folklore.
Shared Context, Notes, and CRM Fields in Converla Inbox
Keep order status and private notes beside the thread so customers never re-explain.
Write an Internal Messaging Playbook
Document tone, escalation, SLAs, and bilingual examples agents can reuse.
All-in-One Inbox vs Channel-Native Apps
Native apps feel familiar; a unified inbox cuts context switching across WhatsApp and web chat.
Restaurant Reservations and Order Updates
Confirm reservations and delivery updates on WhatsApp without flooding the kitchen.
Abandoned Cart Nudges That Respect WhatsApp Rules
Use approved templates and consent-aware timing—not random cart spam.
Configuring Arabic Dialect Personas in Converla
Set dialect personas, detection, and safety rails for bilingual brands.
Order Status Automation with Commerce Triggers
Notify on meaningful order events—and keep agents ready for exceptions templates cannot solve.
WhatsApp Message Templates That Pass Review
Write clear utility and marketing templates with honest categories and bilingual variants.
How to Structure Agent Queues in a Team Inbox
Map queues to skills and languages so Arabic and English chats land with the right owner.
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