Drag-and-drop builder
Compose nodes and connections visually.
Flows
Visual automation without losing human control
Design branching flows for keywords, intents, business hours, and escalations with a clear canvas.
How this module helps your team
Automate the repetitive path; escalate the exceptions.
Flow builder gives Converla teams a no-code way to standardize replies across WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Combine automation with AI agents and human inbox assignment.
Keep complex cases ticketed or assigned instead of trapped in a bot loop.
Capabilities
Capabilities that ship today
Conditions & branches
Route by keyword, attribute, or intent.
Triggers
Start on message, event, schedule, or webhook.
Webhooks
Call external systems mid-flow.
Delays & follow-ups
Wait and continue sequences responsibly.
Flow analytics
See where customers drop off or convert.
How it works
Go live in three steps
1
Pick a trigger
Decide what starts the flow.
2
Build the path
Add actions, conditions, and handoffs.
3
Activate
Publish and monitor performance.
FAQ
Questions about Converla features
Yes. This page describes shipping Converla capabilities your team can enable on eligible plans.
It works with your enabled platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Yes. Automate the routine path and hand off to teammates in the unified inbox when needed.
WhatsApp Cloud API is a first-class channel; this module participates in the same conversation operating system.
After you connect channels and invite seats, you can enable the module from your workspace settings and continue onboarding at your pace.
Match message volume, seats, and channels on pricing, then start now with the plan that fits your team.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now