Drag & Drop
Visual builder with nodes and connections.
Automation
Visual Flow Builder
Create powerful automations with drag-and-drop. No coding required.
Automation without code debt
Flows your team can see and change
Converla visual automation keeps routing and follow-ups editable — not buried in scripts.
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Drag-and-drop builder
Compose nodes and connections without writing code.
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Branching logic
Route by keywords, intent signals, or data fields.
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Observable flows
Monitor performance so you can improve paths over time.
Key Features
Why Choose Automation
Create powerful automations with drag-and-drop. No coding required.
Conditions
Branching logic based on keywords, intent, or data.
Triggers
Start flows on message, time, event, or API call.
API Webhooks
Connect external systems with webhook nodes.
Delay and Scheduling
Add wait times and follow-up sequences.
Flow Analytics
Track flow performance and conversion rates.
How It Works
Get Started in 3 Steps
Pick a trigger, build the path, then activate and monitor.
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Choose Trigger
Set what starts your automation.
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Build Flow
Add nodes and actions with the visual builder.
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Activate and Monitor
Enable your flow and watch analytics.
Platform depth
Flows connected to inbox, AI, and APIs
Automation is part of the messaging stack — not a bolt-on zap.
Flow builder
Design branching conversations and backend actions visually.
Unified inbox
Escalate to humans when a flow should stop.
AI agents
Combine generative replies with deterministic routing.
Webhooks & integrations
Call external systems when events fire.
Use cases
Where teams use automation on Converla
Practical flows — no fake productivity claims.
After-hours routing
Send overnight chats to AI or an on-call queue.
Ticket creation
Open tickets when keywords or sentiment thresholds hit.
Order updates
Trigger customer messages from store events via connectors.
FAQ
Automation questions
Straight answers on the flow builder, triggers, and webhooks.
No. The visual builder is designed for operators; developers can still extend with webhooks and APIs.
Message events, schedules, external events, and API calls can start automations.
Yes. Branch on keywords, intent signals, or stored data fields.
Yes. Use webhook nodes to connect external systems.
Yes. Flow analytics help you see where conversations succeed or drop off.
Ready to automate your customer service?
No credit card required. Cancel anytime.