Chat-to-ticket
Convert threads into trackable work items.
Tickets
When a chat needs a ticket, stay in the same system
Promote complex conversations into tickets with statuses, priorities, and a clear audit trail — without losing the original thread.
How this module helps your team
Keep ticket status and priority visible while customers continue on messaging channels.
Tickets in Converla extend the unified inbox instead of replacing it.
Customers can keep messaging on WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS while internal status moves forward.
Managers get accountability without forcing agents into a disconnected helpdesk.
Capabilities
Capabilities that ship today
Due dates & status
Track due times and ticket status beside the original conversation.
Priorities
Escalate urgent issues with clear rules.
Categories & tags
Organize queues for reporting.
Knowledge assist
Suggest articles before or during ticket work.
Ticket analytics
Measure volume, time-to-resolve, and satisfaction.
How it works
Go live in three steps
1
Identify complex cases
Spot chats that need durable tracking.
2
Create the ticket
Set priority, owner, and category.
3
Resolve & learn
Close with history retained beside the conversation.
FAQ
Questions about Converla features
Yes. This page describes shipping Converla capabilities your team can enable on eligible plans.
It works with your enabled platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Yes. Automate the routine path and hand off to teammates in the unified inbox when needed.
WhatsApp Cloud API is a first-class channel; this module participates in the same conversation operating system.
After you connect channels and invite seats, you can enable the module from your workspace settings and continue onboarding at your pace.
Match message volume, seats, and channels on pricing, then start now with the plan that fits your team.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now