Is this on every plan?

Availability follows your paid plan (Starter, Growth, or Scale) and platform flags for your brand. Check live pricing, then settings.

Which channels are involved?

Enabled channels currently include [active_channels]. If something expected is missing, check plan limits and platform channel toggles.

Hard-refresh, retest the channel, and confirm you are on the correct brand. For WhatsApp delivery, start at Integrations → WhatsApp.

If automation is involved, keep knowledge factual and keep a clear path to a human in the unified inbox.

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What happens near message, seat, or channel limits — and how to upgrade from Billing.

When you approach package limits, upgrade from Billing. Limits protect platform stability for everyone sending and receiving WhatsApp traffic.

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