Is this on every plan?

Availability follows your paid plan (Starter, Growth, or Scale) and platform flags for your brand. Check live pricing, then settings.

Which channels are involved?

Enabled channels currently include [active_channels]. If something expected is missing, check plan limits and platform channel toggles.

Hard-refresh, retest the channel, and confirm you are on the correct brand. For WhatsApp delivery, start at Integrations → WhatsApp.

If automation is involved, keep knowledge factual and keep a clear path to a human in the unified inbox.

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Keep WooCommerce prices and stock fresh inside Converla chats — run sync after catalog changes.

Run a sync after catalog changes. Out-of-date stock is worse than no card — verify sync health before busy campaigns.

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