Troubleshooting — Converla Help Center

Fix WhatsApp connection problems in Converla

This Converla Help article explains fixing WhatsApp connection health under Integrations → WhatsApp and verifying with a known phone. It is written for MENA and global operators who need practical steps—not a one-line bl...

Fix website widget problems in Converla

This Converla Help article explains fixing embed snippet, token, allowed domains, and knowledge readiness for the website widget. It is written for MENA and global operators who need practical steps—not a one-line blurb....

Fix empty or wrong AI answers in Converla

This Converla Help article explains fixing empty or off-topic AI replies by checking knowledge readiness, plan AI access, and sync. It is written for MENA and global operators who need practical steps—not a one-line blur...

Find missing conversations in the Converla inbox

This Converla Help article explains finding “missing” chats by clearing filters and confirming the channel is still enabled. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only...

Contact Converla support and Help Center chat

This Converla Help article explains using Help articles first, then on-site chat with workspace domain and affected channel details. It is written for MENA and global operators who need practical steps—not a one-line blu...