Inbox & team
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Unified team inbox in Converla for all channels
This Converla Help article explains one queue for WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS with assignment, search, badges, and optional AI handoff. It is written for MENA and global operators who need...
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Assign and transfer conversations in Converla
This Converla Help article explains assigning and transferring chats without losing notes or history. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable what your paid p...
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Search and filter conversations in the Converla inbox
This Converla Help article explains finding threads quickly with channel, status, and assignee filters plus text search. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enab...
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Agent presence and workload in Converla
This Converla Help article explains using presence and assignment views to balance WhatsApp peak workload. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable what your p...
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Business hours and after-hours replies in Converla
This Converla Help article explains setting brand business hours and after-hours acknowledgements on WhatsApp and web chat. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only e...
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Saved replies and quick answers in Converla
This Converla Help article explains creating consistent saved answers for pricing, shipping, and frequent questions. It is written for MENA and global operators who need practical steps—not a one-line blurb.Only enable w...