Is this on every plan?

Availability follows your paid plan (Starter, Growth, or Scale) and platform flags for your brand. Check live pricing, then settings.

Which channels are involved?

Enabled channels currently include [active_channels]. If something expected is missing, check plan limits and platform channel toggles.

Hard-refresh, retest the channel, and confirm you are on the correct brand. For WhatsApp delivery, start at Integrations → WhatsApp.

If automation is involved, keep knowledge factual and keep a clear path to a human in the unified inbox.

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Limit who can publish flows, connect WhatsApp under Integrations, or change billing.

Use roles so only trusted admins manage Meta connections under Integrations and change billing.

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