Ecommerce
How to Handle Returns and Exchanges Over WhatsApp
Publish a returns policy, collect order ID and photos on WhatsApp, and keep refund approval with a human.
Converla
Blog
Guides, product updates, and practical tips for unified inbox teams.
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Ecommerce
COD and Payment Confirmation Playbook
Confirm address and amount in chat before dispatch to cut failed deliveries.
Ecommerce
Abandoned Cart Nudges That Respect WhatsApp Rules
Use approved templates and consent-aware timing—not random cart spam.
Ecommerce
Connecting WooCommerce Store with Converla Messaging
Step-by-step guide to connect your WooCommerce store with Converla for automated WhatsApp order updates and cart recovery.